Return Policy

We want you to love your purchase. If you're not completely satisfied, we're here to help.

Flexible 14-Day Returns

We offer a flexible return period of up to 14 days from the date of delivery. All return requests are subject to review and approval by our Quality Control (QC) Team to ensure the returned item meets our return requirements.

Returns & Store Credit

Approved returns will be refunded as store credit to your Catwalk21 account, which can be used for future purchases.

How to Return an Item

  1. Contact our Customer Service team through our website and let us know which item(s) you would like to return and the reason.

  2. Our Quality Control (QC) Team will review your request.

  3. Once your return request is approved, you will receive return instructions.

  4. Repack the item(s) securely in the original packaging.

  5. Ship the package through your local post office.

Return Conditions

  • Items must be unused, unwashed, and in original condition with all original packaging.

  • Return requests must be submitted within 14 days of delivery.

  • All returns are subject to approval by our Quality Control (QC) Team.

  • Items sent back without prior approval will not be accepted.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Bodysuits

  • Jumpsuits

  • Lingerie

  • Swimsuits

  • Event & party dresses

  • Accessories

Return Shipping

  • Customers are responsible for return shipping costs.

  • We do not offer Freight To Collect (FTC) service.

Important Notes

  • Please double-check your return before shipping.

  • We are not responsible for items returned by mistake or items not purchased from Catwalk21.

  • For the correct return address, please contact our Customer Service team.

  • Approval of a return request does not guarantee acceptance of the returned item if it does not meet our return conditions upon inspection.

If you have any questions, feel free to contact us — we're always here to help.