Return Policy

Return Policy

We want you to love your purchase. If you're not completely satisfied, we’re here to help.

Returns & Store Credit
We accept returns within 14 days of delivery for most items in new condition.
Approved returns will be refunded as store credit to your Catwalk21 account, which can be used for future purchases.

How to Return an Item

  1. Contact our Customer Service team through our website and let us know which item(s) you would like to return and the reason.

  2. Once your request is approved, you will receive return instructions.

  3. Repack the item(s) securely in the original packaging.

  4. Ship the package through your local post office.

Return Conditions

  • Items must be unused, unwashed, and in original condition with all original packaging.

  • Returns must be requested within 14 days of delivery.

  • Items sent back without prior approval will not be accepted.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Bodysuits

  • Jumpsuits

  • Lingerie

  • Swimsuits

  • Event & party dresses

  • Accessories

Return Shipping

  • Customers are responsible for return shipping costs.

  • We do not offer Freight To Collect (FTC) service.

Important Notes

  • Please double-check your return before shipping.

  • We are not responsible for items returned by mistake or items not purchased from Catwalk21.

  • For the correct return address, please contact our Customer Service team.

If you have any questions, feel free to contact us — we’re always here to help.