Catwalk21 Privacy Policy

Last updated: September 26, 2026

At Catwalk21, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, store and protect your information when you visit our website, create an account, make a purchase or contact us.

By using our website, you acknowledge the data practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you interact with Catwalk21:

• Personal information: Your name, email address, phone number, billing address and shipping address.

• Order information: Products purchased, order history, sizes, preferences, payment status, delivery information, returns and customer service requests.

• Payment information: Payment method, transaction details and payment confirmation. Payments are processed through our payment service providers.

• Account information: Login details, saved addresses and preferences if you create a customer account.

• Technical information: IP address, browser type, device information, pages visited and interactions with our website.

• Marketing preferences: Your preferences regarding promotional emails, messages and offers.

We collect information directly from you, automatically through your use of our website and, where applicable, from service providers involved in processing your orders.

2. How We Use Your Information

We use your personal information to:

• Process, confirm and deliver your orders.

• Communicate order updates, shipping information and delivery confirmations.

• Manage returns, exchanges, refunds and customer support requests.

• Create and maintain customer accounts.

• Improve our website, products and shopping experience.

• Detect and prevent fraudulent transactions and unauthorized activity.

• Send promotional messages and special offers where permitted or with your consent.

• Comply with applicable legal and regulatory obligations.

We process personal information only where we have an appropriate legal basis under applicable law, including fulfilling purchases, meeting legal obligations, obtaining consent where required, or pursuing legitimate business interests where permitted.

3. Payment Security

Catwalk21 uses third-party payment service providers to process online transactions securely.

When you complete a purchase, your payment information may be collected and processed directly by the relevant payment provider in accordance with its privacy and security practices.

We may receive transaction confirmations, payment status and limited payment details necessary to process orders, resolve payment issues and manage refunds.

4. Shipping and Delivery

To deliver your purchases, we share necessary order and delivery information with our shipping and logistics partners.

This information may include your name, phone number, delivery address, order details and any delivery instructions you provide.

Our delivery partners use this information to fulfill deliveries and provide related services.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support essential shopping functions, remember preferences, understand website performance and, where enabled, provide relevant marketing.

Cookies may include:

• Essential cookies: Required for shopping carts, checkout, account access and website security.

• Analytics cookies: Help us understand website traffic and improve the shopping experience.

• Preference cookies: Remember certain settings and shopping preferences.

• Marketing cookies: May be used to measure advertising performance and personalize promotions.

You can manage cookies through your browser settings and any cookie preference controls available on our website. Disabling certain cookies may affect website functionality.

Where required by applicable law, we request your consent before using non-essential cookies.

6. Sharing Your Information

We may share your information with trusted service providers where necessary to operate our business, including:

• Shopify, which powers our online store.

• Payment processors and financial service providers.

• Shipping and delivery companies.

• Customer support and communication providers.

• Website analytics and advertising providers, where applicable.

• Professional advisers, regulators and authorities where legally required.

We do not disclose personal information to unrelated parties for their independent marketing purposes without an appropriate legal basis.

Our store is powered by Shopify. For more information about Shopify's handling of personal information, please review the

.

7. Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may send you information about new arrivals, collections, promotions and exclusive offers.

You can unsubscribe from promotional emails using the unsubscribe link included in those messages or contact us to update your preferences.

You may still receive essential transactional communications relating to orders, payments, deliveries and customer service.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving disputes and complying with applicable legal requirements.

When personal information is no longer required, we take appropriate steps to delete, anonymize or securely retain it where legally necessary.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration and disclosure.

We also work with service providers that maintain appropriate security measures for the services they provide.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information, subject to applicable exceptions.

• Withdraw consent where our processing relies on it.

• Object to or request restrictions on certain uses of your information, where applicable.

• Request information about how your personal information is processed.

To exercise your rights, please contact us using the details below. We may need to verify your identity before processing certain requests.

11. International Data Transfers

Some of our technology and service providers may process or store personal information outside Egypt.

Where applicable, we take steps to ensure international transfers are conducted in accordance with relevant data protection requirements and appropriate safeguards.

12. Children's Privacy

Our website is intended for general shopping and is not directed at children. We do not knowingly collect children's personal information in circumstances prohibited by applicable law.

If you believe a child has provided us with personal information without appropriate authorization, please contact us.

13. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of websites operated by third parties.

We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, technology, services or legal obligations.

Any changes will be published on this page with an updated revision date. Where required by law, we will provide additional notice.

15. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact:

Catwalk21 LLC

Website:

Email: wessamelrefai@catwalk21.com

Country: Egypt